Hood's Home Center of Gulfport

Horrible experience. I'm building a house and bought couple things from Hoods and everything was fine until I purchased a cabinet. Got home, got it unboxed and discovered it had light damage and was missing a shelf. Time is of the essence so I decided to mount the cabinet and fix the light damage myself. The following day went back to Hoods in hopes to recover the missing shelf and was a bit surprised when the sales person ( Tony) told me he couldn't replace the shelf and I had to bring the whole cabinet back for swap out. After confirming with him 3 times and explaining to him that the cabinet was mounted on the wall and knob wholes drilled I got the same answer. Went home, got the cabinet down, brought it back. Was met by manager (Christina) and informed she could only give me the missing shelf and couldn't swap out the cabinet. At this point cabinet sustained more minor damages due to reinstall and transportation. To say I was disappointed is huge understatement. I reached out back to salesman who said he would talk to the general manager (Mike Hamric) and get back to me the following day and he did. The answer stood, I could have a shelf but not a cabinet replacement. Unprecedented lack of communication between employees, non-existent customer service ethics. I believe the management could've been more professional and at least honored long time employees word. Would not recommend this business.

Purchased my kitchen cabinets from Hood's. Was very excited to replace the 35 year old cabinets and countertops in my condo. First issue was the length of time it took for the cabinets to come and the lack of communication on delays from the salesperson (who is no longer there). I was told six weeks for delivery and when I called at six weeks when nothing came, I was told another six weeks due to Covid (which I do understand). The other issue was the installer they sent to measure did not take into account the unusual placement of the existing cabinets and only measured the lengths and widths. The cabinets themselves are beautiful, solid wood, and after some rearranging by the installer I hired on my own, I am pleased with how they turned out. Great quality cabinets at a very reasonable price, customer service could have been better.